Pricing Plans and Billing
Fermyon Cloud Pricing
Fermyon Cloud offers subscription plans to help you accomplish your workload goals that require an increase of resource usage in Fermyon Cloud. This page covers general information about subscription plans and answers frequently asked questions around payment, refunds, support, and quotas.
As described in detail on the Fermyon Pricing page, there are 3 different plans we offer to fit your workloads’ requirements: Starter, Growth, and Enterprise.
The Start Plan offers all of Fermyon Cloud services for you to try out, that you can continually run free of charge, within certain usage limits. If you find that you’re hitting the upper limits of the Starter Plan, we recommend upgrading your account to the Growth Plan, where you can enjoy the same services with a higher quota limit. Lastly, if the services offered don’t quite meet your needs in the Growth Plan, reach out to the Fermyon team and we’ll work to create a customized Enterprise Plan that will best meet your requirements.
Please note that Growth and Enterprise Plans are billed on a monthly reoccuring basis. Starter Plan is a free subscription, without an expiration date.
General Information
Payment
I just signed up for the Growth Plan, when should I expect my first charge?
You should receive your first charge shortly after signing up for the Growth Plan. You can expect your second charge on the monthly anniversary of your signup.
What payment methods do you accept?
We accept all forms of payment supported by our payment partner Stripe. These include:
- Credit and debit cards
- ACH
- SEPA
- Apple Pay / Google Pay
For a full list to accepted payment methods see this Stripe resource.
Why am I charged tax, and where can I get a receipt of how much tax I am charged?
Fermyon charges the tax mandated by the local taxing authority. Your bill will include the tax charged and is available via invoices which are accessible on Fermyon Cloud dashboard under Account settings —> Billing information
Can I pay every month manually?
No, at this time Fermyon Cloud only accepts reoccurring payments. If at any point you decide you no longer want to continue with your paid plan, you are eligible to cancel your subscription.
What happens if there’s an issue with my payment method during a reoccurring charge?
If payment method is not updated by the next billing date or your account is in arrears, you will receive an email from Fermyon informing you that the payment method is invalid and requesting an updated, valid form of payment. If the payment method is not updated by the next billing date, your limits will be reverted to the Starter Plan.
How do I change my credit card used for billing by Fermyon Cloud?
This can be done online on the Fermyon Cloud Dashboard’s Account Settings under the Billing tab.
How long is the Starter Plan available? Is there a time limit after which the free tier is unavailable to me?
At this time the Starter Plan has no time limit. As long as your resource utilization remains below the monthly limits, you can use Fermyon Cloud, for free, as long as you want it to. We reserve the right to change that policy, but for now we’re thrilled to be able to provide this service to you completely free.
Where can I purchase a custom domain?
You can purchase a custom domain through an external domain registrar such as Namecheap or GoDaddy. Fermyon Cloud is not a domain registrar at this time.
Invoice
Where can I see my bill?
You can view all past invoices in the customer portal provided by Stripe. Please navigate to Fermyon Cloud Dashboards’s Account Settings and click on the Billing tab.
Can I see multiple past bills?
Yes. You can view all past bills/invoices for your account in Fermyon Cloud Dashboard’s Account Settings under Account settings —> Billing.
Refund
How do I dispute a charge from Fermyon Cloud?
We hope you do not have a problem, but if you do as a Growth or Enterprise Plan user, please contact support@fermyon.com.
Support
How do I report a problem with Fermyon Cloud?
We hope you do not have a problem, but if you do as a Growth or Enterprise Plan user, please contact support@fermyon.com. For our Starter Plan users, we recommend reaching out to our Discord community for assistance.
What support is offered with the Growth Plan?
We offer support with a one business day response time via email and a best-effort response time via online chat Monday through Friday from 8am to 6pm Eastern Time (ET).
Can I purchase a better level of support?
Please reach out to support@fermyon.com, and we’ll work to understand the situation and see if we can create a solution to meet your needs.
Does Fermyon Cloud Starter Plan or Growth Plan come with any Service Level Agreements and if so, what are they?
Fermyon Cloud is an Open Beta service, which currently does not guarentee any Service Level Agreement.
Does my use of Fermyon Cloud place any restrictions on the currently open-source Spin?
No. Spin remains 100% open source and we remain highly committed to both the Spin open source community and open source in general. You can read more about our Open Source Promise here.
Can I purchase a Support Service Level Agreement?
As part of Fermyon Cloud’s Starter Plan you have access to our discord community and as part of the Growth Plan you have access to next business day support through support@fermyon.com If these do not meet your needs, either email sales@fermyon.com or call us at (+1) 303-309-6872 and we can discuss your situation in greater detail to see if we can develop a custom solution that fits.
Quota
How can I tell if I’m approaching my plan’s current quota limits?
Fermyon will notify you via email when you reach 75%, 90%, and 100% usage for your limits. In the future we will be adding in Fermyon Cloud UI notifications as well and the ability to configure alerts.
What happens when I reach my quota limits?
You’ll receive an email from support@fermyon.com asking to establish a plan to pull your resources back into the appropriate limits for your existing plan, or alternatively upgrade your plan. In the future, resources will be thorttled at 100% utilization of quota limit for Starter Plan users, and Growth Users will be able to select between overrage charges or throtting at 100% utilization of quota limits.
How can I increase my quota limits above the limits set by the Growth Plan?
Please reach out to our team about our Enterprise Plan, and we’ll create a customized solution to meet your current needs.
I’m interested in increasing a quota limit on a resource not listed in Fermyon’s pricing plan, can you help?
Fermyon will happily consider the request! Please reach out to our team sharing the desired resource and quota limit, and we’ll work to assist you. You can see a list of Fermyon Cloud quota limits here.
GDPR
I would like all my personal data removed from your systems; how do I go about doing that?
We are sorry to hear that you will no longer be using our services. Please reach out to legal@fermyon.com and we will of course remove your data from our systems as required by local requirements.
You use data subprocessors so where can I see a list of those you rely on?
For an up-to-date list of Fermyon’s data subprocessors please visit https://www.fermyon.com/sub-processors.